YuyuVPN / SUPPORT
Contact Support
For account, subscription, or connection issues, submit a ticket through the user panel. Describe the symptoms and steps you have tried so troubleshooting can continue in one place.
Support Tickets & Status
Use a ticket for plan or data questions, payment status, client connection issues, or refund requests. Sign in and open the ticket page to describe the issue. You can add details and check replies there as well.
Response times depend on when a reply is posted to your ticket; no fixed response time is promised on this page. Check your panel for updates after submitting, and add information to the original ticket to keep troubleshooting in one place.
Email & Telegram
Email Support
No contact email is listed on this page, so email inquiries cannot be started here. Email response times are not provided. For account or order issues, submit a ticket through the panel.
Telegram Support
No Telegram account or group link is listed on this page, so Telegram inquiries cannot be started here. Response times for this channel are not provided. To track an issue, submit a ticket through the panel.
What to Include in a Support Ticket
Use the ticket title to summarize the issue, such as “Subscription failed to update” or “Plan status unchanged after payment.” Organize the details below in the message; please avoid submitting the same issue more than once.
- Environment: The platform, operating system, and client you use; your current network type; and roughly when the issue occurred.
- What you can observe: Whether you cannot connect, web pages fail to load after connecting, or only one app is affected. Note whether the issue occurs on every route.
- Checks you have tried: Whether you refreshed the subscription, switched routes, restarted the client, or changed networks. Include the result of each step.
- Relevant details: The exact error message and any necessary screenshots or log excerpts. For order issues, include the relevant order details from the panel to help locate it.
Choose the Right Support Option
Connection or Client Issues
Start with Troubleshooting and check your network, subscription, and client settings based on the symptoms. If the issue persists, attach the results of those checks to your ticket. For installation and import steps, see the Guides. Clients and subscriptions are available from the panel after you sign in.
Billing & Refunds
Check Plans & Pricing for plan details. YuyuVPN offers a 14-day no-questions-asked refund. To request one, include the relevant order details and your request in a support ticket. See the Terms of Service for the full policy.
Can't Sign In to the Panel
Check your username and password, and keep a record of any error shown on the sign-in page. No email address is required to create an account; you only need a username and password, so keep your account details safe. This page lists no separate email or Telegram contact, and tickets cannot be submitted without signing in.
For general account and connection questions, see the Help Center. Never share your account credentials with an unverified contact for them to handle on your behalf.