This policy applies to the handling of personal data through the YuyuVPN website, user panel, and subscription services. Account management, order fulfillment, and network connections involve different types of information; their purposes and retention practices are outlined below. Data handled on third-party payment pages is also subject to those providers' privacy policies.
Account and Service Data
No email address is required to create an account with a username and password. An email address is not required during registration or later to use the account. Account authentication requires processing your username and password verification data; do not submit your password in a support ticket.
To provide subscriptions, the service stores the plans associated with your account, data usage, subscription status, and order records. Issue descriptions, client types, and screenshots that you choose to provide in a support ticket are used to diagnose problems and respond to requests. Before submitting screenshots, hide subscription links, authentication credentials, and personal details unrelated to the issue.
No-Logs Policy and Connection Data
YuyuVPN follows a no-logs policy: it does not record which websites users access through network acceleration connections, store browsing histories, visited content, or DNS query histories, or create records that track users' browsing destinations.
Temporary session states needed to maintain an active connection are used only for transmission and connection management. After a connection ends, they are not retained long-term as traceable connection logs. Data usage is account and billing information used to display remaining data and apply plan rules; it does not include a list of browsing destinations. Diagnostic materials submitted by users are support ticket data and are not the same as browsing activity automatically stored by the service.
Analytics and Local Storage
Website analytics help us understand page visits, traffic source categories, device and browser types, and interactions such as plan views and user panel links. This helps us check that pages and entry points are working properly. Website analytics are separate from browsing activity through acceleration connections and are not used to reconstruct which websites users visit through our routes.
Cookies and browser local storage support essential login sessions, language selection, and interface preferences. When analytics are enabled, they may also be used to distinguish visits. You can restrict or clear this data through your browser settings. Clearing login credentials will sign the current device out of the account, but will not automatically delete your server-side account, orders, or support tickets.
Payment Processing and Data Disclosure
Payment methods include Alipay / WeChat / USDT. Payments are processed by the relevant third-party payment service or network, whose data collection and handling practices are explained by that provider. To verify payments and fulfill orders, YuyuVPN retains order amounts, payment status, and necessary transaction reference information.
This service does not sell personal data. When an external service is involved in delivery or processing a request, only the information needed for that purpose is shared. If disclosure is legally required, the basis for the request will be verified and disclosure limited to the applicable requirements. Before submitting information on a third-party page, review that provider's policies.
Retention and Deletion Requests
Account data is retained while services are being provided. Order and payment reference records are retained for as long as needed for fulfillment, refunds, dispute resolution, and applicable legal requirements. Support ticket data is retained until the issue and any necessary review are complete. Analytics are retained only as needed for their purpose, then deleted or aggregated so they no longer directly identify individuals. Different data types do not all have the same retention period.
You can request access to, correction of, or deletion of account data through a user panel support ticket, specifying the scope of your request. Account ownership must be verified before processing. We will explain why records that must be retained by law or due to an outstanding order cannot be deleted. Deleting an account may affect subscription access, so please check for pending matters first. To clear local storage, you must also do so in each browser you have used.
Policy Updates and Contact
This page will be updated if data purposes, handling practices, or applicable requirements change, and the last updated month at the top of the page will be revised. Significant changes to the scope of data handling will be announced through the website or user panel. Where separate consent is legally required, it will be obtained separately.
If you have questions about this policy or data handling, contact us through a user panel support ticket. For service use and refund rules, see the Terms of Service.